Advanced Applications

Support

The Advanced Applications support centre offers you a comprehensive range of services to ensure the best possible support for any issues or problems that arise with SAP applications.

 

Our application support concentrates on the following areas:

  • Maintenance and trouble-free operation of SAP applications
  • Ensuring constant system availability around the clock
  • Support for IT staff with knowledge and self-help tools
  • Minimizing costly downtime

Our preparedness planning ensures that competent SAP consultants are always available to assist clients with their SAP modules. Our support services are divided into first-level and second-level support. First-level support is provided by us at Advanced Applications, while second-level support is supplied by SAP (CSS Customer Support Service).


Support-Tools

 

You can use the SAP Solution Manager and our ECHOLON ticket system to report any incidents. We use GoToAssist for performing remote maintenance.

Use the links below to access the appropriate tools: